How to place an order
We guarantee that your purchase will arrive undamaged!
Any problems at all just call 800-571-5701
Orders are accepted by phone or fax only at this time due to the large number of custom framing combinations our customers are requesting. YES, you will talk to a real person who knows about trains and YES, the phone will be answered promptly (no waiting on hold). Our sales associate can help you select the perfect item for you and will assure it is custom assembled and shipped.
Most orders will ship in two or three business days. Unusual custom combinations may require up to five days. You will be given shipping information at the time you place your order.
Since all orders are custom built from scratch to your exact specifications please follow the steps listed below so that you get exactly what YOU WANT.
- If ordering an item identified with an item number in our catalogue, have the item number ready and skip to step 5
- Select the drawing or drawings you are interested in from the catalogue.
If you need help in making a selection feel free to call our toll free
help line at 800-571-5701.
- Choose the mat colors and frame STYLE form the frame options. We can create almost any combination of prints, system maps and pins that you can imagine.
- Need some further information? Call Scotty at 800-571-5701
for assistance. We can help you select a gift that is appropriate if
you're not sure which pieces of equipment would be just right for that
- Call toll free 800-571-5701 to place your order. Please have
your credit card ready and shipping information if you will be shipping
it somewhere other than to yourself. We accept Visa, Mastercard, American
Express and Discover.
- Orders are normally shipped in 3 to 5 work days. Custom orders may take slightly longer.
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